2024 Winter Training Conference Pre-Conference Session 1-2Getting Real about the Uniform Grants March 11, 2024 | Slides
2024 Winter Training Conference Pre-Conference Session 3-6 Compliance Hot Spots and Opportunities Pts 1-4 March 12, 2024 | Slides
Monthly State Administrator Webinar Series: Risk Assessment February 15, 2024 |Recording | Slides
Monthly State Administrator Webinar Series: Completing the State Plan January 18, 2024 | Recording | Slides
Monthly State Administrator Webinar Series: Community Action Plan September 6, 2023 | Recording | Slides
Monthly State Administrator Webinar Series: Community Needs Assessment July 20, 2023 | Recording | Slides
Monthly State Administrator Webinar Series: Board Governance June 20, 2023 | Recording | Slides
Monthly State Administrator Webinar Series: Completing the State Plan May 23, 2023 | Recording | Slides
American Customer Satisfaction Index (ACSI) Promising Practice Work Group (PPWG) Linkages January 31, 2023 | Recording | Slides | Handout
The American Customer Satisfaction Index (ACSI) provides data and information helpful in identifying areas for operational improvement. Linkages are a “driver of satisfaction” on the ACSI, and this practice was identified as an area of improvement for many states. A small group of CSBG administrators who performed well in this area spent roughly six months conducting research to identify promising practices regarding Linkages. This presentation was originally shared with the Network at the NASCSP 2022 Annual Conference and highlights the promising practices identified and how States can easily implement them at their State offices.
Presenters: Kate Blunt (NASCSP Consultant), Beverly Buchanan (AR), Jaimi Clifford (ME), Matt Fitzgerald (VA), Megan Meadows (OH), Karen Quackenbush (UT), Jennifer Underwood (NJ)
Audience: CSBG State Administrators
